Whether you already have a website or not, the first step of your project starts with questions. What is your purpose and intention for your website? Online sales? Business to business transactions? Community interaction? Marketing, promotion and presence? Customer feedback and market research? Education? Entertainment? Some of the above? None of the above? Who is your target market and what are their needs and expectations? Who is your competition and what are they currently doing? What results would you like your project to achieve? What is your budget?